Amazon Prime Music is certainly not on the shortlist of the most prominent music streaming services due to its geo-limitations. Nonetheless, it has a formidable number of users and a few good offerings on par with Spotify or Apple Music. Today, we want to try and address a frequently reported problem that occurs for some users. Namely, the Amazon Music app keeps stopping during the playback.
If you are having issues with the playback yourself, check the solutions we brought for you below.
Table of contents:
Why does my Amazon Music stop playing?
If your Amazon Music app keeps stopping or crashing, make sure to force-stop the app and reopen it. If that doesn’t help, clear the cache and data from the app or reinstall it. As a side note, ensure that your connection is not an underlying problem.
1. Force stop and reopen the app
For starters, let’s force-stop the app and reopen it. Some users managed to address playback issues by doing this simple procedure.
If you are not sure how to force stop Amazon Music on Android, here’s how:
- Open Settings.
- Choose Apps & notifications.
- Select All apps.
- Choose Amazon Music from the list of available apps.
- Tap Force stop.
- Open the app again and look for improvements.
2. Clear cache and data from the app
The next thing to try is clearing locally-stored data from your device and signing in again. This should address the problem, especially if the cached data corruption is causing playback issues.
- Navigate again to Settings > Apps & notifications > All apps > Amazon Music.
- Tap on Storage.
- Clear cache and data.
- Open Permissions and grant necessary permissions to the app. Also, make sure that the app doesn’t have network limits.
3. Check the connection
Of course, this goes without saying. If you are streaming music online, it’s paramount to have a stable network connection at all times. That’s why we need you to inspect your network connection and confirm that everything is working as intended.
Here are some steps you can try:
- Check loading speeds on some other network-dependent apps. If everything works, continue to the last step. On the other hand, if you are experiencing connectivity issues, restart your device, and test streaming with the mobile network.
- Disconnect and re-connect again to your Wi-Fi network.
- Reset Network Settings.
4. Reinstall the app
Finally, you can also reinstall the app and give it another go. That way you’ll not only address possible data corruption but also get the latest version of Amazon Music.
Here’s how to reinstall Amazon Music from Play Store:
- Open Play Store.
- Find Amazon Music.
- Uninstall the app.
- Restart your device.
- Get back to the Store and install Amazon Music.
- Sign in and look for improvements.
Editor’s note: This article was initially published in December 2020. We made sure to revamp it for freshness and accuracy.