Imagine getting a new phone and, after inserting the SIM card, connecting to a Wi-Fi network, and adding your Google Account, the system process just crashes and you get stuck.
That’s precisely what happened to some users as, per reports, the Android Setup service keeps stopping for them before finalizing it. Don’t worry, there’s a way to overcome this and we have 4 solutions to recommend to you.
Table of contents:
- Force Stop Android Setup
- Disable Android Setup
- Wipe the cache partition
- Try with factory reset from the recovery menu
Why does my Android setup keep stopping?
This usually happens because a system bug affects the Android Setup process. You can force-stop or disable the process from the App Info screen and finish the setup later.
Also, you can wipe the cache partition or reset the device to factory settings from Android Recovery. Learn how to do that below.
1. Force Stop Android Setup
The first thing to do is to force stop Android Setup from the App Info screen. When you get the error prompt, you have the option to access Android Setup settings. Once there, there are a few options to try but we recommend going for the force stop first. Once you force-stop the app, try adding your account once more.
To force stop Android Setup, tap on the App Info when the error appears. Then tap on the Force stop and continue with the setup procedure.
2. Disable Android Setup
If the force stop didn’t help, you can try disabling the process completely which should skip through the initial setup procedure. Of course, you should be able to get back to the setup later by signing in with your Google Account through system settings. Without it, you won’t be able to use Play Store and various other services so adding your account is mandatory. Unless you can live without Google’s services.
To disable Android Setup, tap App Info when the error appears and tap Disable. Confirm when prompted.
3. Wipe the cache partition
If these instructions didn’t work and there’s no way for you to progress to the next screen, you can try wiping the cache partition. For this, you must access the recovery and select Wipe the cache partition from the available options. This partition keeps the system cache and, in ideal circumstances, users don’t worry about this at all. On the other hand, if you run into a serious problem (and this is a serious problem), we recommend giving it a go.
- Power off your smartphone.
- Press and hold the Power button and the Volume Up button. On some devices, you need to hold the Power button + Volume Down while some, like Samsung, require to be connected to a PC with a USB cable to access Recovery or Fastboot modes.
- Hold both buttons and let go when the boot logo appears.
- Use the Volume keys to navigate through the menu and select Wipe Cache Partition.
- Use the Power button to confirm the selection.
- Now, choose Reboot and follow through with the setup procedure once again.
4. Try with factory reset from the recovery menu
In the end, if none of the previous steps worked for you, you can go for the factory reset and start from scratch. If you can get to the System UI and System Settings, you can reset your device from there in Settings > System > Reset > Factory reset. If not, back we go to the recovery menu. Just, this time, instead of wiping the cache partition, we’ll be resetting the device to factory settings.
Just select factory reset with the Power Button and confirm when prompted. After the device resets and boots again, start the setup from scratch and see if the error appears again.
If there’s simply no way to fix this problem and the Android setup keeps stopping, you might need to flash the stock ROM and that’s not the simplest of tasks so you might need professional help. With that said, we can conclude this article. Thank you for reading and don’t forget to share your thoughts, questions, or suggestions with us in the comments section below. We look forward to hearing from you.
Editor’s note: This article was initially published in March 2022. We made sure to revamp it for freshness and accuracy.