Amazon app on Android won’t open for some users. This is quite strange considering that the app is as simple as they come and doesn’t even require any special access or permissions other than the network connection. We tried to shed some light on the problem and provide applicable solutions below.
Table of contents:
- Check the network
- Clear local data
- Reinstall the app
- Uninstall Android WebView updates
- Rollback to an older app version via an APK
Amazon Shopping app not working on Android
If the Amazon app won’t open on your Android, it might be due to:
- corrupted local data.
- network issues.
- a bug in the current version.
You can fix this by clearing local data, double-checking the network, or sideloading an APK. Learn more below.
1. Check the network
This step is self-explanatory considering that this app is a client for a web store. It won’t load the content or won’t even open at all unless you are connected to a stable Wi-Fi or mobile data network. Therefore, make sure that the network is not the cause of the problem by testing it in other apps.
If you can confirm that there are no network issues and that all other apps work as intended, continue to the next step. On the other hand, if you determine that there are some connectivity issues, learn what to do if your Android won’t connect to Wi-Fi in our dedicated troubleshooting article.
2. Clear local data
If the network is not the reason behind Amazon Shopping app issues, we can move our attention to the app itself. Although it doesn’t store a lot of data locally (it is, at the end of the day, just an Android client for a webshop), any data can still get corrupted over time.
The best step to address this is to clear local data and reset the app. Here’s how to clear local data from the Amazon app on Android:
- Open Settings.
- Select Apps. Expand All apps.
- Open Amazon Shopping.
- Tap Force Stop at the bottom.
- Tap Storage.
- Clear data and restart your device.
- Sign in and check if the Amazon app still won’t open.
3. Reinstall the app
Alternatively, you can try reinstalling the app. This isn’t much different than clearing local data but we recommend it because you’ll get the latest version of the app. That should, hopefully, address the issue.
Here’s how to reinstall Amazon Shopping on Android:
- Open Play Store.
- Search for Amazon Shopping and expand the app.
- Tap Uninstall.
- Restart your device and install the app from Play Store again.
If that fails, try reinstalling Android WebView on your device.
4. Uninstall Android WebView updates
Third-party apps that have built-in browsers rely on Android WebView integration. Not so long ago, there was a global outage affecting many apps caused by Android WebView. The best solution for possible issues with the WebView is to uninstall the app updates and update it again.
Here’s how to uninstall Android WebView updates:
- Open Settings.
- Tap Apps and expand all apps.
- Open Android WebView. If you can’t see it, enable “Show system processes” under the 3-dots menu.
- On the App info screen, tap on the 3-dots menu and Uninstall updates.
- Restart your device and open the Play Store.
- Update Android WebView and check for improvements with Amazon Shopping.
5. Rollback to an older app version via an APK
Ultimately, you can roll back to an older version of Amazon Shopping if the current version is, for one or another reason, not working for you. We wrote extensively about APKs and sideloading. You want to uninstall the current version you got from the Store and install an older version from a trusted third-party source.
Here’s how to roll back Amazon Shopping on Android:
- Uninstall Amazon Shopping from Settings > Apps or Play Store.
- Navigate to APK Mirror in Chrome.
- Download an older version to your Android and run it. Avoid the newest version and versions older than 3 months. Allow installation from unknown sources when prompted.
- Sign in and check for improvements.
And, on that note, we can conclude this article. If you have any questions or suggestions, we encourage you to leave them in the comments section below. Thank you for reading and we’re looking to hearing from you.
Editor’s note: This article was initially published in February 2022. We made sure to revamp it for freshness and accuracy.